Operation Center Agent (Jakarta Based) - Sport Automotive Industry
Talent Hunts Indonesia is an Executive Search Agency based in Jakarta, currently working with a prestigious Sport Automotive Company, who are looking for talent for Operation Center Agent. This role will be responsible for providing proactive monitoring and real-time visibility into the performance of all production systems, batch jobs, and critical business processes. This role plays a critical part in the incident management lifecycle, acting as a bridge between the Global Service Desk and local infrastructure to ensure minimal disruption to 24/7 operations. The position requires a technically skilled professional with at least 2 years of experience in application support, a solid grasp of ITIL practices, and the flexibility to work in a rotating shift environment.
- Industry: Sport Automotive Industry
- Location: Jakarta
Job Description:
- Proactive Monitoring: Identify and escalate technical issues impacting software and IT processes using advanced monitoring tools before they affect end-users.
- Incident Coordination: Take ownership of major incidents, acting as the central point of contact for stakeholders and providing clear status updates to business and I&T teams.
- Technical Support & Triage: Support the Global Service Desk and Cyber Security teams through effective triage, escalation, and participation in Root Cause Analysis (RCA).
- Change Oversight: Monitor post-maintenance activities across the IT infrastructure to validate successful implementation and ensure systems operate as planned.
- Operational Excellence: Ensure all production and batch jobs complete on schedule and coordinate with third-party providers for incident resolution.
- Facility Monitoring: Assist in the maintenance of data center facilities to ensure optimal environmental conditions for all IT equipment.
Requirements:
- Bachelor’s Degree in Computer Science or an equivalent IT-related field.
- Minimum of 2+ years of Application Support experience in a medium to large-sized corporate environment.
- Solid hands-on technical experience in at least one primary domain: SAP operations, Network, IT Infrastructure, or Cloud environments.
- Demonstrated understanding of ITIL practices and experience in multi-site infrastructure.
- Proficiency in English is mandatory for daily coordination with the company’s global workforce and leadership.
- Excellent interpersonal skills with the ability to communicate effectively across all organizational levels.
- Must be available to work on a shift schedule covering a 24/7 operation.
- Experience in both end-user and manufacturing facility IT environments is a plus.
Gedung Treasury Tower 1, Lt.7 Unit F. Jl. Jend. Sudirman Kav 52-53 Kebayoran Baru Jakarta Selatan Telephone (021) 50208136