Head of Market Place (First - Last Mile) | Talent Hunts Indonesia | Indonesia Executive Search | Headhunting

Key Accountabilities

Build, Monitor and improve KPIs (Service, Deliveries, Order Book Health, Cost to Serve, Quality, Supply Coverage) to ensure team performance against MPO aligned targets.
Design and implement vetting processes to ensure the highest sellers on-boarding quality
Design and implement CRM plans and activities
Monitor activities performance and make recommendations for improvement.
Work with logistics team to ensure smooth supply chain processes
Lead, nurture, educate & inspire Operations team to flawlessly implement the business.
Partner cross-functionally, build and maintain strong/close relationships within Marketplace (Marketing, Business Development, Brand, Planning, Finance) and outside of Marketplace (Buyers, Supply Chain, Vendor Management, payment partners) to flawlessly execute the business, product launches, and key initiatives.
Build and develop the MPO Team in creating a Culture of Innovation through a growth mindset, sparking curiosity and a proactive approach for problem-solving
Drive and influence problem solving activities and demonstrate end-to-end process thinking
Demonstrate strong leadership skills by actively seeking information, listening to key constituents, understanding what needs to be achieved and influencing change, when needed
The ability to multitask with an awareness of tight deadlines

Requirements:

Bachelor's degree in business administration, supply chain management, or related field
At least 6 years of experience in operations, preferably in the e-commerce industry
Experience in managing teams and leading operational improvement initiatives
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and prioritize tasks effectively
Knowledge of relevant regulations and industry standard