GM After Sales - Heavy Equipments
Position Overview:
We are seeking a dedicated and experienced GM- After Sales to oversee all aspects of after-sales service and support for our heavy equipment products. The ideal candidate will be responsible for ensuring customer satisfaction, maximizing revenue opportunities, and driving operational excellence in after-sales operations. If you are a strategic leader with a passion for customer service and a strong background in heavy equipment industries, we invite you to join our dynamic team.
Responsibilities:
Strategic Planning:
- Develop and implement strategic plans for after-sales service and support, aligned with company objectives and customer needs.
- Identify opportunities to enhance after-sales processes, improve efficiency, and increase customer satisfaction.
Customer Relationship Management:
- Build and maintain strong relationships with customers, dealers, and service partners to ensure exceptional after-sales support.
- Act as a primary point of contact for key accounts, addressing their needs and resolving issues in a timely manner.
Service Operations Management:
- Oversee all aspects of after-sales service operations, including service centers, spare parts management, and technical support.
- Implement service standards and procedures to ensure consistent service delivery and compliance with quality standards.
Team Leadership:
- Provide leadership and direction to the after-sales team, fostering a culture of collaboration, accountability, and continuous improvement.
- Recruit, train, and develop talent to build a high-performing and customer-focused team.
Revenue Generation:
- Identify opportunities to increase after-sales revenue through service contracts, parts sales, and value-added services.
- Develop pricing strategies and promotional programs to drive aftermarket sales growth.
Requirements:
Education and Experience:
- Bachelor's degree in Engineering, Business Administration, or a related field. MBA or equivalent qualification is a plus.
- Minimum of 10 years of progressive experience in after-sales service management, preferably in the heavy equipment industry.
Industry Knowledge:
- Solid understanding of heavy equipment products, technical specifications, and after-sales service requirements.
- Familiarity with industry trends, customer needs, and competitive landscape.
Leadership and Management Skills:
- Strong leadership abilities with a track record of building and developing high-performing teams.
- Excellent communication, negotiation, and conflict resolution skills.
Customer Focus:
- Customer-centric mindset with a commitment to delivering exceptional service and support.
- Proven ability to build and maintain long-term customer relationships.
Business Acumen:
- Strong business acumen with the ability to analyze financial data, develop business plans, and drive revenue growth.
- Experience in budgeting, forecasting, and financial management.
Problem-Solving and Decision-Making:
- Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
- Proven ability to troubleshoot complex technical issues and resolve customer concerns effectively.
Technical Proficiency:
- Proficiency in heavy equipment technologies, maintenance practices, and troubleshooting procedures.
- Familiarity with service management software and ERP systems is desirable.
If you are a strategic leader with a passion for customer service and a strong background in heavy equipment industries, we encourage you to apply for this challenging and rewarding opportunity. Join us in delivering world-class after-sales support and driving customer satisfaction in the heavy equipment industry.
Gedung Treasury Tower 1, Lt.7 Unit F. Jl. Jend. Sudirman Kav 52-53 Kebayoran Baru Jakarta Selatan Telephone (021) 50208136